PRIVACY POLICY

 

Fishbrothers Seafoods Ltd takes great pride in providing quality seafood, excellent customer service and protecting personal information. We are grateful for the trust that both suppliers and customers place in us, and we use all personal information given to us responsibly. We also believe that you as a customer have a right to know how we will use this information, and this policy sets out your rights, the data protection principles we follow, and how we protect any information that you provide us with.

 

We will only share information you give us with others in order to fulfil our role in providing a quick and easy service. They promise never to share information with others (unless we are required to do so by law). At all times, information will only be used in accordance with this privacy policy.

 

What this policy covers.

 

The www.steviefish.com website and its associated applications are operated by Fishbrothers Seafoods Ltd, The Arches, 1 Kingsfield Farm, Linlithgow, EH49 7LS Registered number: SC478433

 

This policy explains how we may use information we collect about you, as well as your rights over any personal information we hold about you. Please read this policy, together with the Terms and Conditions carefully as by accessing the website or associated applications you confirm to have understood and agreed to them.

 

What personal information we collect about you.

 

We collect information through e-mail list sign-ups, www.steviefish.com forms and third-party competitions. We ask your consent for this, and do this so that we can send marketing information about new products, special offers or other information which we think subscribers may find interesting.

 

We may collect the following information:

 

Name

Contact information including email address and mobile contact number

Demographic information such as postcode, preferences and interests

Other information relevant to customer surveys and/or offers

We collect information about you when you:

 

visit the site.

register an account on the site.

buy, or attempt to buy, products or services on the site.

take part in promotions, competitions, customer surveys and questionnaires.

contact customer services in any way.

 

Depending on how you use our services the types of information we collect may include:

 

Your name

Your email address

Your password

Your location

Your billing address(es)

Your shipping address(es) or the stores(s) where you opt to collect orders

Your phone number(s)

Whether or not you agree to marketing emails

Details about 3rd parties that you share with us such as the name, address and telephone number of someone you send an order to

Information about how you use the site – like which pages you visit

Information about what you order and when and how you order

Correspondence between you and us

This is an indicative list only and other personal information may be collected from time to time.

 

Whenever you are asked to fill in a form on our website, look for the box that you can click to indicate that you consent to your information being used by steviefish.com for marketing purposes. If you don't tick it, we won't use it.

If you have previously given consent you may change your mind at any time. You will be given the opportunity to unsubscribe in every marketing email or you can do so by emailing us at orders@fishbrothers.co.uk

 

Note: we do not store your payment details.

 

The website may contain links to other sites which are outside of our control and not covered by this Privacy Policy. The operators of these sites may collect information from you that will be used by them in accordance with their policy, which may differ from ours.

 

How and why we use your personal data.

 

Collecting your personal information helps us to better understand what you need from us. We only collect the information necessary for us to provide you with our services. We use your information to:

 

manage and improve the site.

personalise and provide our services to you

administer and operate your account.

process your orders

tell you about important changes to the site and our services.

understand your shopping behaviour to develop and improve our products and services

manage promotions, competitions, customer surveys and questionnaires.

Retention of your personal data.

 

We collect information from everyone who makes a purchase with us. We require this information because we have a legitimate interest in fulfilling our service to you, and in understanding your needs. We have a legal obligation to keep this information for 7 years. At the end of each year we will delete all expired contractual and consenting data.

 

How we share personal data with other organisations.

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

 How we protect your personal data.

 

Fishbrothers Seafoods Ltd is committed to ensuring that your privacy is protected and that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. We regularly review our processes to ensure they meet our high standards.

 

Your marketing preferences and market research.

 

We may contact you:

 

with offers and information about the products and services we offer via the site or for customer research e.g. to help improve our services

Of course the choice is entirely yours but if you say that you do not want to receive marketing information from us this will prevent you from receiving great offers or promotions that may be of interest to you.

 

When you place an order or register at www.steviefish.com online you can opt-in to receive marketing emails from us by checking the relevant tick box. Alternatively you can opt out by emailing us at orders@fishbrothers.co.uk

 

We like to hear your views to help us to improve our service. From time to time we may contact you to ask your opinions but we will only do this if you are opted in to marketing communications.

 

If you are not opted in to marketing communications we will only contact you with transactional information. For example, about:

 

items that you have placed in your basket but not checked out.

orders that you place on the site – for example to confirm orders you have placed and to update you about the status of your orders.

questions you have asked us.

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.